|
TERMS
OF SERVICE
Bobby
PC LLC. and/or its third-party service providers reserve the right
to refrain from providing any or all services ordered and refund the
customer's payment, wholly or in part, if minimum system
requirements are not met or if technical conditions (such as wiring
difficulties or physical barriers) or customer requirements are
unusual, extensive, or beyond the scope of this service agreement as
reasonably determined by Bobby PC LLC. and/or its third-party
service provider.
30 DAY GUARANTEE - If you are not satisfied with your
service: Call Bobby PC LLC. (407) 637-4772 for resolution. We stand
behind our service for 30 days. If there is a problem with the
service we provided and you notify us within the allotted time
period, we will work to remedy the problem quickly and at no
additional cost if the problem is directly related to the original
service. Our Guarantee applies only to "our" services performed.
For a period of 30 days following the date you received your service
and acknowledged the resolution of the issue which was the cause of
initiating our services; We reserve the right to rectify any
issues related to our performed services within a reasonable period
of time.
However, for repairs necessitated by a Virus, Adware or Spyware, the
service warranty is only valid for 48 hours if a reputable
anti-virus and/or anti-adware / anti-spyware product is installed
and/or updated during the repair or promptly thereafter (i.e.,
before you search the Internet).
FORCE
MAJEURE
If Bobby PC LLC. and/or its third-party service provider's ability
to render services is impaired by circumstances beyond the control
of Bobby PC LLC. and/or its third-party service provider, Bobby PC
LLC. and/or its third-party service provider may choose not to
provide services.
LIMITATION OF REMEDY
Under no circumstances shall Bobby PC LLC., Bobby PC LLC., and/or
its third-party service provider be liable to you or any other
person for any damages, including without limitation any indirect,
incidental, special or consequential damages, expenses costs,
profits, lost savings or earnings, lost or corrupted data, or other
liability arising out of or related to the services provided by
Bobby PC LLC. and/or its third-party service provider or out of the
installation, de-installation, use of, or inability to use your
computer equipment, hardware, peripherals, or the network as a
result of the services provided hereunder.
Bobby
PC LLC. shall not be liable for any failure or delay in performance
due to any cause beyond its control. If Bobby PC LLC.’s ability to
render services is impaired by your failure to cooperate or
circumstances beyond the control of Bobby PC LLC., Bobby PC LLC. may
choose not to provide services. Service can also be denied if
dangerous or unhealthy conditions are present including possible
code violations. For any un-installation services provided, Bobby PC
LLC. shall not be responsible for repairing any damage or changes
made to your residence.
LIMITATION OF LIABILITY & RELEASE
By signing our receipt you agree to release and hold harmless Bobby
PC LLC., Bobby PC LLC., and/or its third-party service provider from
and against any loss, liability, or damage, including without
limitation, any indirect, incidental, special or consequential
damages, expense, costs, profits, lost savings or earnings or
liability that you, the owner, or lessee may suffer arising out of,
or related to, the services provided by Bobby PC LLC.. This includes
but is not limited to data loss or lack of function in any component
or element of your computer system and/or peripherals, any changes
or alterations to your residence (for example, changes to walls,
baseboards, floors, etc.) as a result of Bobby PC LLC. and/or its
third-party service provider's agents, partners, and/or third-party
service providers, regardless of the warranties, disclaimers, and
waivers particular service and shall constitute liquidated damages
and are a reasonable estimate of damages to you. Some states do not
allow limitations or release of certain damages or liability, so the
above limitation of liability and release may not apply to you.
CHANGES, CANCELLATIONS AND REFUNDS
To
cancel your service order: You must contact Bobby PC LLC. at (407)
637-4772.
To
cancel your service request: You must contact Bobby PC LLC. at (407)
637-4772 at least 2 hours prior to the scheduled service or a $25
Late Cancellation Fee will be added to your next service invoice or
deducted from any advance payment made to Bobby PC LLC.. An
advanced payment will be fully refunded in the manner the payment
was made.
IN-HOME COMPUTER SERVICE SCHEDULING
Standard service hours are Monday — Saturday 9 A.M. to 6 P.M.
Additional charges may apply for rapid response or service outside
of standard hours.
SERVICE JURISDICTION
Bobby PC LLC. sets the Service Jurisdiction for each city. If a
location lies beyond Bobby PC LLC.'s standard Service Jurisdiction,
additional travel charges may apply. To determine if your location
is within a Bobby PC LLC. standard Service Jurisdiction, call (407)
637-4772 for information and applicable travel charges.
INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be
present during the entire time period services are provided. If no
adult is present when a Bobby PC LLC. representative arrives,
services will be denied and a $25 cancellation charge will be
assessed.
RESPONSIBILITY
It is your responsibility to back up all software and data on your
computer's hard drive(s) and/or any other storage devices before the
Bobby PC LLC. representative arrives. Bobby PC LLC. and/or its
third-party service provider shall not be responsible at any time
for any loss, alteration, or corruption of any software, data, or
files.
ACCESS
The Bobby PC LLC. representative must have 1) access to your
residence or business and the computer(s) and/or peripheral(s) to be
serviced, 2) your consent and cooperation to enter your residence or
business, 3) a safe working environment, work space, and 4)
electrical power. If the Bobby PC LLC. representative determines
that these conditions have not been met, services will be denied and
a $25 cancellation charge assessed.
PAYMENT
The
customer must make payment in full at the time of service. All
balances must be paid in full before receiving your computer or
other electronic device. Customers are 100% responsible for any fees
incurred due to insufficient funds in association with your checking
or credit account.
*The
customer understands that any computer left with Bobby PC LLC
without full payment for longer than 30 days from the date of
service completion will become the property of Bobby PC LLC without
any additional customer consent to compensate for our time and
service.
Printable
Version
|
